Shipping Policy
Order Processing Time
• Orders are processed within 24–48 working hours after confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• In case of high demand or stock issues, our team will contact you directly.
Shipping Coverage
• We ship across India through trusted courier partners.
• Currently, international shipping is not available (can be updated later if needed).
Estimated Delivery Time
• Metro Cities: 2–4 business days
• Other Cities & Towns: 3–7 business days
• Remote Areas: 5–10 business days
Delivery timelines may vary due to weather conditions, courier delays, or unforeseen circumstances.
Shipping Charges
• Free shipping may be available on selected products or minimum order value.
• Shipping charges (if applicable) will be calculated at checkout.
• Heavy or oversized items may carry additional shipping costs.
Order Tracking
• Once your order is shipped, you will receive a tracking number via Email or WhatsApp.
• You can track your order directly through the courier partner’s website.
Packaging & Safety
We take special care while packing musical instruments. All products are securely packed with protective materials to ensure safe transit and avoid damage.
Damaged or Missing Items
If you receive a damaged package:
• Please record an unboxing video.
• Contact us within 24 hours of delivery.
• Share photos/videos via Email or WhatsApp for quick resolution.
Incorrect Address / Failed Delivery
Customers must provide accurate shipping details. In case of incorrect address or failed delivery attempts, re-shipping charges may apply.
Contact for Shipping Support
📧 Email: info@prathmeshmusic.in
📱 Phone / WhatsApp: +91 9619336267
🕒 Store Timings: 10:30 AM – 10:00 PM (Open All Days)